Return & Refund Policy

Return Window

Shade cloth panels can be returned within 30 days of delivery. To be accepted, an item must be:

• Unused and uninstalled
• In its original condition, with no cuts, holes, or added hardware
• Returned in its original packaging where possible

Items We Cannot Accept

• Panels that have been cut, trimmed, or otherwise modified
• Panels that have been installed, tensioned, or weathered outdoors
• Items with added grommets, eyelets, or fixings
• Returns requested more than 30 days after delivery

How to Start a Return

Email orders@shadecove.co with your order number and the reason for the return. We will send return instructions and the return address. Please do not send an item back before you receive those instructions.

Return Shipping Costs

• Change of mind or wrong size ordered: the customer pays return shipping
• Damaged, defective, or incorrect item received: Shade Cove covers return shipping

Refunds

Once the return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to the original payment method. Your bank or card issuer may take additional days to show the credit. Original shipping is not deducted, since standard U.S. shipping is free.

Damaged or Incorrect Orders

If a panel arrives damaged, or the size or color does not match your order, email orders@shadecove.co within 30 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.

Exchanges

We do not process direct exchanges. To change size, return the original panel under the terms above and place a new order.

Contact

Questions about a return or refund: orders@shadecove.co.