Frequently Asked Questions

Shade Cove sells a nominal 20 ft × 30 ft black knitted HDPE shade cloth panel, 60 GSM, providing approximately 50–55% shade. The fabric is breathable — air and light rain pass through — and is designed to reduce harsh direct sunlight.

Standard shipping is free on all U.S. orders. For current processing and delivery times, please see our Shipping & Returns page.

At this time, Shade Cove ships within the United States only.

Email orders@shadecove.co with your order number and we will help you with status.

Returns are accepted within 30 days of delivery. Panels must be unused, uninstalled, and in their original condition. For change-of-mind returns, the customer pays return shipping. If your order arrived damaged, defective, or incorrect, contact us and we will cover return shipping and arrange a replacement or full refund.

Contact us as soon as possible at orders@shadecove.co or 510-788-1954 if you need to modify or cancel an order. We will do our best to help before the order ships.

No. The panel is sold on its own. Poles, rope, anchors, and mounting hardware are not included.

Shade Cove is operated by DezignPop LLC. Our business and fulfillment address is 475 Littlefield Ave, South San Francisco, CA 94080. This is a business and fulfillment location, not a public retail storefront. Walk-in visits are not available.

Email us at orders@shadecove.co or call 510-788-1954.